Shipping Policy

We do our best to process and ship your orders quickly. Below are all the details regarding our shipping methods, timelines, and costs.

Package Handling

  • Processing time: All orders are processed and handled by the packaging team within 2 to 4 business days (excluding weekends and holidays). 
  • If we experience a high volume of orders, shipments may be slightly delayed. We will keep you informed in case of significant delays.

Delivery Times

Delivery times vary depending on your location:

  • Europe:  8 - 14 Working days.
  • United Kingdom:  6 - 12  Working days.
  • United States:  6 - 15 Working days.
  • Australia:  8 - 14 Working days.
  • Canada:  8 - 15 Working days.
  • Rest of the world: Please allow 10 - 18 working days for delivery

Please note that these delivery times are estimates and may vary depending on local conditions and customs delays.

Shipping Information

Please note that shipping times may vary during peak periods. We recommend checking with your preferred courier for their latest deadlines. All orders are shipped with tracked delivery directly from our warehouse within 24-48 hours of placement.

Late or Lost Orders

To ensure a smooth delivery, please provide the correct address when placing your order. Selena Fashion is not responsible for missing parcels sent to incorrect addresses, delivered to neighbors, or left in outbuildings.

Countries We Cannot Ship To

At this time, we are unable to ship to the following countries:

  • Georgia
  • Iran
  • Sri Lanka

 

Hand -made

  • The jewelery industry is historically opaque, but we're on a mission to change that. Our transparency programme, Product Passport, lets you trace everything from design and material sourcing to craftsmanship and packaging. Tracing our supply chains enables us to improve our social and environmental impact, and allows you to make informed choices.

  • Responsible and sustainable production is at the core of what we do. We exclusively use 100% recycled gold plating and sterling silver plating colors, as well as 100% recyclable packaging and reusable pouches. With a key focus on circularity, we're proud to offer a 1 -year warranty, lifetime repairs service, and jewelery recycling scheme.

WOMEN'S EMPOWERMENT

Beauty is eternal. It is captured in the way you feel and in the way you look. It is timeless. Every generation needs to feel beautiful. Some things don’t change. Some things should not change.

Helping women feel beautiful has been our mission since we first opened our doors in 2012. Throughout it all SELENA has made beauty accessible to all women, not just the celebrities.